Serve as the first point of contact for technical assistance majority over the phone and email (some walk-ups)
Adhere to company's policy and procedure regarding ticket management and time entry
Provide the highest standard of technical services to company's users
Utilize ServiceNow to respond and update tickets within service level agreements
Assist with deployment of Operating System images to new and existing computers
Create technical documentation as required to the various audiences at Alliant Credit Union
Assist company IT operations team as needed
Assist in onboarding and separations for company's employees and non-employees
Responsible for setting up computer security for users
Support and troubleshoot computer system hardware as well as operating system software
Identifies problems related to primary financial software and determines corrective action
Identifies and escalates issues to network group
Working knowledge in MS Windows based environment Experience using and building workstation images a plus Knowledgeable Planning and organizational skills
Provide excellent customer service skills, including ability to provide information at all levels
Experience following and creating documented processes and procedures.
May perform final review of all output material for correct format for distribution to user organization
Coordinates and monitors work flow to assure the efficient utilization of the system
Assists with mentoring and orienting new employees
Works on projects concentrating on integration with daily, weekly and monthly schedules
What makes you a great fit?
You'll be a great fit if in addition to the completion of an Associate's or Bachelor's degree in Computer Science, 1 - 2 years of experience in service desk support; or an equivalent combination of training and experience, and you have:
Excellent phone support with an emphasis in clear and efficient communication
Experience troubleshooting Microsoft Office Product suites
1+ years working in a LAN/WAN environment
Experience with OS deployment systems such as System Center Configuration Manager (SCCM) is preferred
Support of mobile devices or MDM solution with various Carriers
Experienced with Windows 7, 8, and 10 operating system troubleshooting, security, file system structure, and registry
Expertise in supporting and troubleshooting remote clients using virtual private network tunnels using two factor authentication
1+ years of experience supporting email client software
Working knowledge of MS Office
Knowledge of request/problem documenting and tracking skills
Working knowledge of networking principles, practice and technologies (TCP/IP protocol suite)
Working knowledge of remote control tools
Working knowledge of Active Directory and group policies
Knowledge of device/data encryption
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 ###-#### or email accommodation@teksystems .com for other accommodation options.
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.