Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Organizes and distributes bills, reports and /or documents to the appropriate personnel. Receives and distributes mail including incoming and interdepartmental mail. Maintains storage of multiple types of records and some supplies. Scans payment checks and EOB's, insurance mail, approved charity documents, legal patient mail and refund letters in Epic System. Researches returned mail and re-print bills to the correct address. This position assures the Central Billing office that all incoming and outgoing mail is sent to the appropriate organization within Mercy and other organization as addressed. Accuracy is critical to this position Performs duties and responsibilities in a manner consistent with our Mission, Values and Mercy Service Standards.
Qualifications: Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:
Education: High school diploma or equivalent required. Other: Must be detail oriented,thorough and be able to sort and distribute a large number of documents within a given time frame Preferred Experience: Previous experience with a CRT for data entry or inquiry is preferred
Responsibilities Three (3) staff are assigned to scanning documents in the Epic System daily. The document must be indexed in the appropriate facility for retrieval and reviewed for accuracy. Patient documents must be scanned in the appropriate patient chart in Epic. Scanning problems must be identified and reported to the Epic Team by calling MISD
Two co-workers (with assistance as needed) is assigned to go to the Post Office to pick up daily mail from the PO boxes (we have 4 PO boxes), sort and distribute large volumes of mail from the PO boxes, couriers mail from all Mercy facilities to the correct personnel timely. Identifies problems with mail and reviews issues with manager.
All Billing Statements for the Eastern Mercy Hospitals are folded, stuffed and metered postage for outgoing mail on a daily basis. Printed billing statements, UB04Ls and HCFA 1500 forms are mail out daily to insurance companies..
Prepares documents to be scanned by removing staples and applying tape where needed, filing hard copy documents in file cabinets or on shelves in storage room for 3 months. Discards assigned documents that have been scanned in the recycled binds. Medicare and Medicaid documents are stored for a period of 7 years.
Utilizes fax, folding machines, copier and postage equipment to completion of assignments. Maintains supplies for each and cleans equipment bi-weekly. Performs other duties as assigned.
One person works on researching returned mail in the computer system using internet software, telephone directories, calls to patients and their physicians. If address cannot be located, accounts are forwarded to the collection agencies for skip tracing.
We'll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a \"\"top 100 places to work.\"\" We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We're proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and are not afraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.
Transforming the Health of Our Communities.
Mercy, named one of the top five large U.S. health systems in 2017 by Truven, an IBM Watson Health company, serves millions annually. Mercy includes 43 acute care and specialty (heart, children s, orthopedic and rehab) hospitals, more than 700 physician practices and outpatient facilities, 40,000 co-workers and more than 2,000 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has outreach ministries in Arkansas, Louisiana, Mississippi and Texas.