clerical | IT Helpdesk Technician in Smithfield, RI

IT Helpdesk Technician

  • Medix
  • $58,330.00 - 83,220.00 / Year *
  • Smithfield, RI 02917
  • Full-Time



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Help Desk Representatives - are you ready to give your career a boost by bringing your talents and expertise to some of the nation's top companies? Let Medix partner with you to give you the edge you need!

Do you want to be a part of a industry that is expected to grow by 18% over the next 8 years? Medix has a great career opportunity for you! We are partnering with a Fortune 10 Pharmacy Benefit Management organization that offers employees a stable work schedule with competitive pay and benefits! Let Medix partner with you on your job search!


IT Help Desk Technician - Desktop Support - Information Technology


Job Summary: This entry level position requires the prompt technical responses to questions from retail store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance.

This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction

Pay: $13.00-$14.00 ($16.00/hr after 3 months) + Full Benefits, PTO, and Weekly Pay

Responsibilities:
  • Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.
  • Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations.
  • Document problems accurately and succinctly in the appropriate support tools provided.
  • Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.


IT Help Desk Technician - Desktop Support - Information Technology


Requirements:

As a Help Desk Technician, you must be able to provide quality technical support with a high degree of customer satisfaction in a timely manner. You must be able to work well with others to complete tasks in a team-oriented environment. Qualified candidates must be able to communicate effectively with customers and team members as well as to establish and maintain positive client relationships. The ability to take a user ticket issue, ask the necessary questions, and dig in to diagnose and fix the problem is paramount to this role.

Other requirements of the Help Desk Technician role include:

  • High school degree or equivalent certification
  • Bachelor's degree or equivalent training and experience, preferred
  • 1 - 3+ years of experience in IT as a Help Desk or Call Center Support Technician
  • 2+ years of experience with Windows OS, Microsoft Office, E-Mail, Active Directory, and Remote Desktop
  • Experience with hardware and external device setup
  • Experience troubleshooting issues with PC computers and Mac Computers
  • Comfortable handling issues with Active Directory, Networking, and Engineering
  • Experience with personal computers, printers, network hardware, Microsoft Office, electronic mail, Windows 95/98/NT/2000 and XP
  • Certifications in Microsoft, a big plus
  • Excellent phone etiquette and experience dealing with difficult customers


IT Help Desk Technician - Desktop Support - Information Technology

About Medix?

Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries.

Our dedicated recruiters are here to help you to find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!

Benefits

Once you have been a contract employee of Medix for 30 days, you become eligible for our Benefits Program. Should you elect to enroll, there are three levels of medical coverage to choose from, supplemental dental plans and term plans as well as the option to enroll your spouse and/or children. You can select the best combination that best suits your needs.

As a contract employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:

  • Minimum Essential Coverage (MEC) plan
  • Two different fixed indemnity plan add-ons
  • Major Medical Plans, including 1 HSA Plan
  • Dental
  • Vision
  • Short-term disability
  • Life and AD&D


IT Help Desk Technician - Desktop Support - Information Technology


Medix - Positively Impacting Lives


Featured on such prestigious lists as Inc. Magazine's \"Inc. 5000\" list of the nation's fastest growing private companies, as well as Inavero's \"Best of Staffing\" Client list.

\"The Medix team's support and encouragement provided me with the confidence I required while pursuing a position in which I continue to excel and grow, both professionally and personally.\" -Sam, Medix Talent.

Join our network of talented professionals!

Apply today!



Associated topics: assistant, client support, customer support, edi, excel, help desk, information technology help desk, msword, technical support specialist, troubleshoot


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.