Job Title : Delicatessen Clerk FLSA : Non-Exempt Department: Delicatessen Revision Date: 05/2018 General Function As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. You will run the department registers and receive payments, make change, etc., where applicable. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Reporting Relations Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Delicatessen Manager, Assistant Delicatessen Manager Direct Reports: None Primary Duties and Responsibilities 1. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store 2. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store 3. Makes an effort to learn customers' names and to address them by name whenever possible 4. Assists customers by: escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience 5. Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders 6. Takes customer orders at the delicatessen counter 7. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment 8. Reviews orders for the day 9. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat 10. Reviews the status and appearance of the food for freshness 11. Ensures that an adequate food supply is ready and on hand and develops or follows a production list 12. Anticipates product needs for the department on a daily basis 13. Prepares, finishes, and replenishes product as necessary 14. Checks in product, puts product away, and may review invoices 15. Runs the department registers and receives payment, makes change, etc., where applicable 16. Removes trash in a timely manner 17. Maintains strict adherence to department and company guidelines related to personal hygiene and dress 18. Adheres to company policies and individual store guidelines 19. Reports to work when scheduled and on time. Secondary Duties and Responsibilities 1. Washes dishes as necessary 2. Orders product and supplies as necessary 3. Delivers orders as needed 4. Prices products for customers as necessary 5. Assists in other areas of store as needed 6. Performs other job related duties and special projects as required Education and Experience Less than high school or equivalent experience and six months or less of similar or related work experience Physical Requirements Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions Knowledge, Skills, Abilities and Worker Characteristics Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing Must be able to solve arithmetic calculations involving fractions, decimals and percentages Working Conditions This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis. Has occasional exposure to temperature extremes and cleaning chemicals/solvents. This is a fast paced work environment. Equipment Used to Perform Job Telephone, fax, copier, intercom system, computer, calculator, kitchen utensils, hot wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives Contacts Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.
Associated topics: director, director food and beverage, floor manager, food service supervisor, frontend, general operations manager, gm, kitchen manager, operations, partner