Benchmark??s company culture is central to our management philosophy. The company??s stated purpose is ??to provide an entrepreneurial environment where determined people dare to create, share, and build futures.To be the ??benchmark? by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.Job Description Summary:The Front Office Manager is responsible for overseeing all aspects of the Front Office operation. Including, but not limited to, ensuring customer satisfaction (internal and external), financial performance, and employee relations.Job Description:QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCEHigh school graduate or equivalent.Four-year college degree, preferably in the hospitality industry.Two years experience in a similar resort or conference center.Two years of management experience in Front Office or Reservations.General computer proficiency.Pleasant phone demeanor.Advanced knowledge of Front Office computer systems, including the ability to solve system related problems.ESSENTIAL FUNCTIONS:Supervise the training of all Front Office employees and motivate them to perform their jobs effectively on a four diamond level. Responsible for ensuring that the Front Office is in compliance with all systems, control policies and procedures. Maintain a high level of guest satisfaction scores according to company expectations. Maintain AAA rating. Monitor and control payroll on a daily basis. Develop and control the Front Office budget. Must help support and participate in the Manager on Duty program in conjunction with the Director of Rooms. Work in conjunction with the Evening Manager and Asst. General Manager to ensure property security demands are met. Develop and maintain open lines of communication within the department and with other departments within the property. Resolve guest problems expediently and in a professional manner. Ensure exceptional guest service is delivered at the front desk, concierge and guest services. Conduct monthly Front Office meetings. Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern. Direct the efforts of the Assistant Front Office Managers, Front Desk Supervisors, Guest Service Captains, Lead Concierge, Concierge, Guest Service Agents and Front Office Agents. Attend required meetings as a representative of the Front Office. Attend property committee meetings, i.e. holiday, technology and safety. Handle disciplinary action, coaching and counseling sessions and related personnel issues. Ensure all group rooming lists are accurate and to coordinate any special group requests. Delegate work among the staff in an equitable manner.MARGINAL FUNCTIONS:To be a member of the Emergency Response Team (ERT). To assist other departments as required. Will perform additional duties as requested by the Asst. General Manager.ENVIRONMENT: Office setting, with overhead lighting and comfortable ventilation. Equal Opportunity Employer M/F/D/V
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.