Our team of Cellphone Repair Technicians keep our customers connected by repairing their mobile devices. You ll work inside a retail store and be the face of Asurion s in-store operations team delivering our award-winning personalized customer resolution experience.What will you do?
Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
Engage with and reassure customers to deliver outstanding customer service.
Meet or exceed key performance objectives including service and repair metrics.
Perform various inventory tasks such as counting and monitoring inventory levels.
Demonstrate Asurion s Core Values in all interactions.
What we offer:
Competitive pay and benefits including health, dental, and vision.
Retirement Savings Plan
Paid Time Off
Tuition Reimbursement Program
Ongoing training to grow your skills
Subsidized cell phone plan
If you re a good fit for the job, you ll have:
Six months experience with product service support or troubleshooting electronics
Six months face-to-face customer service experience