Patient Info Clerk - Volunteer Services 001 - Part-Time, Rotating - St Vincent's Medical Center - Bridgeport, CT
Work Schedule: Primarily (2) days 7:30 am to 4 pm and occasional evening and weekend
Why Join Ascension?
St. Vincent's Health Services, part of Ascension, operates St. Vincent's Medical Center in Bridgeport , CT, and a number of other sites of care. Founded by the Daughters of Charity in 1903, St. Vincent's is a mission-driven organization committed to exceptional healthcare for all with special consideration for the poor and underserved.
What You Will Do
As an Associate with St. Vincent's Health Services-, you will have the opportunity to
Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.
+ Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
+ Receives guest suggestions and complaints and escalates through proper channels.
+ Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
+ Identifies and report issues of safety and maintenance.
+ Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates families needs and is proactive in resolving issues before they become major source of concern.
+ Actively participates in meeting goals and objectives of the department to ensure that the department contributes to the attainment of the overall hospital goals and objectives.
+ Other Duties as assigned
What You Will Need
Education and Work Experience:
+ HS or Equivalent
+ High school diploma or equivalent
+ One year in customer service enviroment.
To comply with federal regulations of the Immigration Reform and Control Act (IRCA), all employees are required to complete an Employment Eligibility Verification form (I-9). This law applies to all hires includingvolunteersand students.
St.Vincent'sHealthServices participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
E-Verify (link to E-verify site)
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.